Shipping Policy

**Last Updated: September 5, 2023**


Thank you for shopping with
The Grove Country Gardens! We are committed to providing you with a seamless and enjoyable shopping experience.


Please take a moment to review our shipping policy.

1. Order Processing Time:


  • All orders are processed within 1-2 weeks after payment verification.
  • Cut off for same-week delivery is 6 PM on Saturdays
  • You will receive an email confirmation with tracking information once your order has been shipped.


2. Shipping Methods:


  • We offer various shipping options at checkout, allowing you to choose the one that suits your needs.
  • Available shipping methods may include Local Delivery and Express Shipping.


3. Shipping Costs:

 

  • Shipping costs are calculated based on a flat rate of $21.
  • You can view the shipping cost during the checkout process before finalizing your purchase.


4. Estimated Delivery Time:

 

  • The estimated delivery time depends on your location and the shipping method chosen. It will be displayed during checkout.
  • Please note that unforeseen circumstances (e.g., extreme weather, customs delays) may affect delivery times.


5. International Shipping:

   

  • We do not offer shipping outside of Queensland, New South Wales, Australian Capital Territory, South Australia and Victoria


6. Order Tracking:

 

  • You can track your order by using the provided tracking number. Tracking information is accessible via Auspost or by visiting the shipping carrier's website.


7. Shipping Delays:

 

  • While we make every effort to ensure timely deliveries, we cannot be held responsible for shipping delays caused by circumstances beyond our control.


8. Order Modifications:

 

  • Once an order is placed, we may not be able to make modifications.


9. Lost or Damaged Packages:

 

  • In the event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue promptly.


10. Returns, Refunds and Exchanges:

   


11. Contact Us:

   

  • If you have any questions or concerns about your order or our shipping policy, please do not hesitate to Contact Us at thegrovecg@gmail.com. We are here to assist you.


By placing an order with The Grove Country Gardens, you agree to abide by this shipping policy. We reserve the right to update this policy at any time, so please check back periodically for any changes.


Thank you for choosing us for your shopping needs. We appreciate your trust in us.

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