Rosa Tea 'Penelope'

At The Grove Country Gardens, we’re committed to delivering more than just beautiful, hardy plants, we’re here to provide exceptional customer care every step of the way.

Whether you’re a seasoned gardener or just starting your journey, we’re here to support you with honest advice, prompt communication, and a genuine love for helping your garden thrive.

Every order is packed with care and backed by our Alive on Arrival Guarantee, because your satisfaction means everything to us.

If something doesn’t arrive quite right, we’ll make it right. It’s that simple.

Real plants. Real people. Real support.

Please read our Returns Policy

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is dead, significantly damaged or if you receive the wrong item.

Your name, order number and photo evidence will be required so that we can evaluate the issue and make it right. We do require that contact be made within 24hrs of any issue arrising.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Refunds/ Replacements

We will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.